Blizzard Apologizies for Warlords of Draenor Launch; All Accounts Credited with Five Days of Game Time

on November 18, 2014 8:40 PM

World of Warcraft: Warlords of Draenor expansion has had a little bit of a rocky launch, with many users being unable to log-in with the rush to consume the game’s new content in addition to a reported DDoS attack. Considering how many unhappy fans there were, Executive Producer J. Allen Brack decided to step-in and apologize.

Posting in the forums on Battle.net, Brack explained that the “subpar launch experience” that Blizzard was unacceptable, even if the content they delivered was excellent. Having some players cruise through and reach level 100 while many others were stuck in long server queues, particularly on high population realms, led to many dissatisfied players and that they felt they had to make up for this. In doing so, they credited all accounts with an active subscription with five extra days of game time to make up for the loss of time and inaccessibility.

You can read the full post by Brack below:

WoW Community:

I know how much everyone was looking forward to this expansion, and once you were able to get in and start having fun, all the comments I’ve seen indicate that this is one of our best yet. But the quality of the content does not excuse the subpar launch experience we delivered, and I apologize for that.

The first two days of the expansion were not a great experience, with many of you facing high queues or significant gameplay problems. We worked around the clock to tackle the demand issues and technical challenges, and fortunately things started looking better on Saturday. While millions of you were able to get in and play over the weekend, with many already reaching level 100, others still ran into very lengthy queues, particularly on the highest-population realms.

To help address this, we’ve expanded the new instancing tech we used to improve queues on Saturday and we’re continuing the process of applying that to raise the capacity of all realms again. This will result in approximately double the prelaunch capacity on each realm, which should greatly reduce queue times for most realms if not eliminate queues altogether.

In recognition of the difficulties so many of you ran into when trying to play over the first few days, we’re adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14. Things are already in a much better place than they were going into the weekend, so I hope you’ll now be able to focus on having a ton of fun with this expansion.

I also hope you’ll accept my apology and keep your faith in us. The support voiced by many of you as we worked through the challenges was immensely appreciated. We’re extremely grateful to be part of such a passionate community. We love World of Warcraft, and we’re very proud of this expansion, so stumbling out of the gates like this was very disappointing for all of us.

On behalf of the World of Warcraft development team, as well as everyone at Blizzard, thank you all again for your patience and understanding.

See you in Draenor.

Sincerely,
J. Allen Brack
Executive Producer, World of Warcraft

It’s a very nice gesture, considering that the server crunch isn’t exactly something that can be easily remedied. They very well could have done absolutely nothing for their fans, but acknowledging the issue and responding accordingly is a classy  move. You can pick up and play a little less rocky World of Warcraft: Warlords of Draenor now for $49.99.

 / 
Andrew was enraptured by video games at a young age by series such as Pokémon and The Legend of Zelda. A self-proclaimed recovered Dota 2 addict, you can find him enjoying the best games that the PC has to offer. Outside of writing about video games, Andrew enjoys binging Netflix, reading a good book and throwing money at anything and everything Star Wars related. He probably finds your lack of faith disturbing.