EA Provides More Fixes and Workarounds for Star Wars: Battlefront Issues on All Platforms

on November 17, 2015 11:18 AM

Star Wars fans this week are in for a treat with the long-awaited release of Star Wars: Battlefront on consoles and PC, though some issues have been appearing in the game’s debut with EA addressing some in its support page for the game.

The EA Help page for Star Wars: Battlefront has been updated with some workarounds and temporary fixes for more common technical and performance problems being reported by Star Wars: Battlefront players, until more permanent fixes or solutions can be provided by EA and DICE.

Many of the performance or technical issues reported by players are occurring across all platforms for the title, though EA’s support page also provides some more specific fixes depending on the platform, such as issues from players on PC using dual-graphics card set-ups, a connectivity issue on Xbox One, and more. The full list of workarounds and fixes from EA is posted below.

Star Wars: Battlefront is available now for PS4, Xbox One, and PC – stay tuned for more updates on fixes from EA and DICE as news develops.

Errors and issues

Problem or Question Type Area in game Platform Workaround
Xbox One players cannot join servers/matchmake Connectivity/Gameplay Gameplay Xbox One We’ve fixed an issue causing problems with matchmaking or joining servers on Xbox One.

If you’re unable to matchmake or join servers on Xbox One, close your game and check for a game update.

Once updated, you should be able to join servers normally.

Infnite server loading screen/Stuck at server “joining” screen Connectivity/Gameplay Gameplay All If you get stuck while matchmaking, or encounter an infinite loading screen when connecting to a server, exit your game fully and try joining a game again.
“You are not allowed to access online features” error Account management Startup All While there are many reasons you might see this error when trying to play your game, it could be due to playing on an underage, or child, account.

Make sure you’re playing on an account registered to a user of-age and try again.

Poor performance when running dual graphics cards Performance Gameplay PC A driver issue causes dual graphics card setups, such as Crossfire or SLI, to suffer performance drops.

Graphics card manufacturers are working on a driver update for this issue.

In the meantime, disable one graphics card to avoid performance problems.

 

  1. Open the Start/Windows menu then search for and click “Device Manager.”
  2. Expand the Display Adapters pulldown menu.
  3. Right-click on the lower graphics card and select  Disable.
  4. Click Yes on the pop-up window asking “Do you really want to disable it.”

Remember to  Enable your graphics card again after you’re done playing.

Sudden disconnection from, or cannot connect to, server Connectivity Gameplay PC Stay connected and logged into Origin to avoid disconnection from servers you’re playing on.

If you disconnect from a server, make sure you’re still logged into the Origin client.

Common technical problems
Problem or Question Type Area in game Platform Workaround
Technical hang or game freeze Gameplay Gameplay All Restart your game.
Console is unable to find servers when exiting Rest/Suspend mode Connectivity Gameplay All Restart your console.
Game freezes after accepting a co-op invite while joining a multiplayer match Gameplay Gameplay All Restart your game.
PC Num-Pad keys do not work Performance Gameplay PC The Num-Pad on PC cannot be used for any keybindings.
Joysticks do not work Performance Gameplay All Joysticks cannot be used.
PC Third-Party messaging software causing the game screen to go black Performance Gameplay PC Tab out of the game, or interact within the invasive app screen, to fix the issue.

Improve your connection to Star Wars Battlefront

If you’re having connection or lag problems in Star Wars Battlefront, try some of our common connectivity tips and make sure to open the appropriate ports:

PLATFORM UDP TCP
PC 3659, 9565, 9570, 9000-9999 3569, 9946, 9988, 10000 – 29999, 42100-42200
PlayStation 4 3074, 3478-3479, 3659, 6000 80, 443, 1935, 3478-3480, 3659, 10000 – 29999, 42100-42200
Xbox One 53, 88, 500, 3074, 3544, 3659, 4500 53, 80, 3074, 3659, 42100-42200

 /  Features Editor
Ryan is the Features Editor at DualShockers, with over five years' experience in the world of video games culture and writing. He holds a BA in English & Cinema from Binghamton University, and lives in New York City.
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