Microsoft Posts Workaround for Severe Blu-Ray Issue Caused by April Update Beta; Fixes Incoming

on March 30, 2014 8:46 AM

If you’re part of the Xbox One April update preview program, chances are that you have suffered from some rather severe Blu-Ray drive issues over the past few days. Luckily help is on the way. Microsoft posted a workaround for one of the most nagging problems¬†found by one of the beta testers on the private preview forums, also mentioning that fixes for all the three major issues affecting the drive have been identified and are being tested. Testing will take a few days before the fixes are rolled out.

As mentioned in yesterday’s status update, fixes have been identified for the three Blu-ray drive issues listed below. The fixes are undergoing testing, along with other changes contained in the next update, which will take a few days to complete. The next update is planned to also include several fixes for issues that the preview audience has identified in the forums. Thank you for your patience and continued effort in finding additional bugs that you are reporting on these forums, and that we’re continuing to investigate. Also, shout out to darkja1 for posting another workaround for the 0x21 error listed below, and to NJDevils rock13 for forwarding it:

Trying to play a game results in an error stating “Check your disc. Your disc may be dirty or damaged. Try cleaning it, or choose a different disc. (0x21)”

This error is usually resolved by ejecting and re-inserting the disc. Some users have reported that in some cases they need to perform a full power cycle (pressing and holding the power button on the console for 5 seconds).

New posted workaround:

darkja1 posted the following workaround for when this issue is encountered, and NJDevils rock13 forwarded it to investigate: “I have a temporary solution for the disc drive issue. Leave the current disc in the console after the console grabs the original disc back in. Wait 30 seconds, the disc drive will wake up and read the current disc once it does, swap out the discs. Works 100% of the time.” Thanks for posting this! When trying to play a game, or while in the middle of playing a game, the game is stopped and an error is shown asking “Do you own this game or app? If you have a game disc, insert it now. If there is no disc, make sure you are signed in to Xbox Live. If you do not have the rights to play this, you will need to buy it at the Xbox Store (0x87de07d1)” This error is resolved by doing a full console power down (pressing and holding the power button on the console for 5 seconds. ActionHank77 commented that signing out of his profile, then changing games, then signing back in worked for him without needing a full system power down. When ejecting a disc from the Blu-ray drive, it is immediately pulled back into the drive requiring a second disc eject action.

Many think that betas are some sort of privilege to get an early demo of the new features, but when they involve something as sensitive as system software, they often find themselves tacking with problems they didn’t anticipate, so it’s always better to consider this before signing up.

If you’re one of those, and want to opt out of the preview program,¬†you can head to “My Games & Apps” in your dashboard, select “Apps”, click on “Xbox One Registration” and select “Unregister.”

That said, we definitely have to be grateful towards those that willing go through this kind of issues in order to ensure that the updates are properly tested and we all don’t have to deal with them when the update is finally released to the general user base.

 /  Executive News Editor
Hailing from sunny (not as much as people think) Italy and long standing gamer since the age of Mattel Intellivision and Sinclair ZX Spectrum. Definitely a multi-platform gamer, he still holds the old dear PC nearest to his heart, while not disregarding any console on the market. RPGs (of any nationality) and MMORPGs are his daily bread, but he enjoys almost every other genre, prominently racing simulators, action and sandbox games. He is also one of the few surviving fans of the flight simulator genre on Earth.
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