Niantic Releases Statement to Try and Calm Angry Pokémon GO Players

on August 2, 2016 6:12 AM

Pokémon GO developer Niantic has released a statement addressing angry fans after a recent update to the augmented reality title removed two major features.

Sadly, the statement was very vague and hasn’t really said anything to calm angry fans.

Niantic’s statement reads as follows:

“Trainers,

As many of you know, we recently made some changes to Pokémon GO.

– We have removed the ‘3-step’ display in order to improve upon the underlying design. The original feature, although enjoyed by many, was also confusing and did not meet our underlying product goals. We will keep you posted as we strive to improve this feature.

– We have limited access by third-party services which were interfering with our ability to maintain quality of service for our users and to bring Pokémon GO to users around the world. The large number of users has made the roll-out of Pokémon GO around the world an… interesting… challenge. And we aren’t done yet! Yes, Brazil, we want to bring the game to you (and many other countries where it is not yet available).

We have read your posts and emails and we hear the frustration from folks in places where we haven’t launched yet, and from those of you who miss these features. We want you to know that we have been working crazy hours to keep the game running as we continue to launch globally. If you haven’t heard us Tweeting much it’s because we’ve been heads down working on the game. But we’ll do our best going forward to keep you posted on what’s going on.

Be safe, be nice to your fellow trainers, and keep on exploring.

The Pokémon GO team”

The post somewhat explains why third-party services such as PokéVision were disabled, too:

“We have limited access by third-party services which were interfering with our ability to maintain quality of service for our users and to bring Pokémon GO to users around the world.”

The statement also revealed that Niantic are still planning on releasing Pokémon GO in many more countries:

“The large number of users has made the roll-out of Pokémon GO around the world an… interesting… challenge. And we aren’t done yet! Yes, Brazil, we want to bring the game to you (and many other countries where it is not yet available).”

“We have read your posts and emails and we hear the frustration from folks in places where we haven’t launched yet, and from those of you who miss these features. We want you to know that we have been working crazy hours to keep the game running as we continue to launch globally.”

Despite this rather vague statement, a huge reddit thread of Pokémon GO players seeking refunds for their in-app purchases is still going strong. Welp.

 / 
Bad at video games, decent at writing.
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