Two days ago a faulty Phantasy Star Online 2 patch started deleting files from the computers of the unaware users of the game, including critical operating system files. Yesterday Sega announced that it’ll offer either $100 in cash shop currency or a $50 cash voucher as compensation.
Today the game’s Producer Satoshi Sakai apologized to the users affected by the debacle, and announced that 20,514 accounts have been affected. If you consider each of them to be offered a compensation between $50 and $100, it translates to a loss between $2,051,400 and $1,025,700 for Sega due to the episode, but expenses for the publisher won’t end there.
Sakai also specified that Sega is going to offer individual visits of professional data recovery specialists to those that have been affected more severely, and that isn’t going to be cheap for sure. In order to make that happen a contact form will be online soon.
One thing is for sure: this is probably one of the biggest debacles of the history of the MMORPG genre, if not the biggest in online gaming overall. That said, it’s definitely good to see that Sega isn’t sitting idly and is doing whatever it can in order to compensate and support those that have been affected.