Yesterday we reported about a horribly botched Phantasy Star Online 2 update that wiped several files, including critical system ones from the PCs of many players.
Today Sega announced the conclusion of its investigation and that the company is ready to make amends.
In order to apologize to the affected customers Sega will offer either 10,000 AC (the currency used to purchase items in the game’s cash shop) for a value of approximately 10,000 yen ($100), or a 5,000 yen ($50) cash voucher.
To facilitate the process a dedicated request form will be made available soon, as the publisher apologizes for the problems caused and promises that in-game perks will also be announced at a later date in order to appease the disgruntled playerbase further.
They sure made a big mistake, and I would not be surprised if heads were to roll as a consequence (even if honestly I hope they won’t, it’s always sad when someone loses a job, whatever the cause), but at least they’re owning up to it.