Sony Welcomes You Into The Sony Community: Now Help Them Help You

on January 2, 2013 11:42 PM

Revealed via the Sony Blog, Sony’s Facebook page has just introduced a new tab: “Get Help.”

This new tab is designed to provide help to consumers by allowing them to register their product, set up services, find easy links to Sony’s support pages on their home webpages, and most of all, provide support to questions customers may have.

From the looks of the “Get Help” page, it will work much like any other facebook page, where users can post threads and others can comment on it. The Sony Community will then be relying on you to share your expertise and answer the questions your peers have about products.This only makes sense: instead of a dedicated staff of support operators being hassled with nonsensical questions, having a forum provided through a social media giant like Facebook still allows users to get every little question answered, but at no real cost of money or time to Sony.

This news also comes with a short “Welcome” video from Sony experts Peg, Todd, and Tatiana. Check it out below, and stay tuned to DualShockers.com for more.

 /  Features Editor
Born and raised in video games and "geek culture," Masoud has been bred off of fantasy worlds his entire life and doesn't see anything wrong with that. He loves RPGs (especially TRPGs), sandbox games, the sci-fi genre, dieselpunk, art deco, and anything that allows him to create. Having graduated from John Jay College with a degree in English and a minor in Creative Writing, Masoud hopes to one day pen the same novels, comics, movies, and video games he enjoys escaping into when the real world gets too boring.