Valve’s Steam service, infamous for its “no-refund” policy, will finally be offering full refunds for titles purchased through the online store:
You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn’t meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn’t like it.
It doesn’t matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.
You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.
DLC follows a similar pattern: the request is made withing fourteen days of purchase and the main game is played for only two hours. Steam notes that it may be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character) and that these exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.
In game purchases can only be refunded for Valve titles within 48 hours of purchase. Bundles and pre-orders are also refundable through this system, while movies and gifts are not. Valve also states that those who were banned through the VAC system cannot receive a refund for that title.
Finally Valve noted something interesting concerning abuse of the refund system, including what and what doesn’t constitute as abuse:
Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.