Today, ZeniMax Online Studios announced that they will be opening a customer support center in Galway, Ireland; which will create “hundreds of jobs” over the next several years. The new facility will provide customer support for players of their future massively multiplayer online games.
Under the leadership of industry veteran Matt Firor, ZeniMax Online Studios was founded to create online role playing games. Rich Barham, Director of Customer Support, will oversee the global customer service initiative at the studio. Barham, formally with Blizzard Entertainment, was a major contributor to the management of in-game support needs, customer care and retention for World of Warcraft and was a key team member that set up customer service centers for North America and Europe.
“Today’s announcement marks an important step for us,” said Matt Firor, president of ZeniMax Online Studios. “We are excited to be building an experienced team, led by Rich, which will focus on providing superior customer support for our games. Galway has world-class educational facilities, is a beautiful place to work and live, and offers a wide variety of benefits for our employees. Our ability to provide superior customer service for our future products is firmly on track.”