Best Buy's Response to the $30 PS3 Firmware Update Issue
As you’re probably aware, we reported last week that Best Buy was starting to sell PS3 systems for $329.99, which is $30 more than your typical MSRP. Where does your exatra $30 go? No, it does not go to get yourself a year’s worth of PlayStation Plus for a $20 savings. Are you crazy? It goes to update your PS3’s firmware to the latest version, which supports the PlayStation Plus features. Anyway, Industry Gamers apparently contacted Best Buy about this issue, and here’s what they had to say, in typical PR speak nonsense.
While many gamers can handle firmware upgrades easily on their own, those customers who do want help can get it from Geek Squad, and we continue to evaluate this offering to ensure it meets their needs. The service goes beyond a firmware updates, and includes user account setup, parental control setup and other components.
Best Buy sees nothing wrong with misleading customers, apparently. To each their own.