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GameStop Reportedly Refunding Physical Copies of Cyberpunk 2077

GameStop is changing their usual refund policy in order to allow returns of "Defective" Cyberpunk 2077.

December 22, 2020

It’s no secret that Cyberpunk 2077 had an extremely rocky launch on consoles. The game had tonnes of framerate issues, graphical problems, gameplay glitches and hard crashes. This lead to developer CD Projekt Red (preemptively) offering refunds to all unhappy players. Initially, the refunds were refused by both Sony and Microsoft, however, both companies later changed their stances.

PlayStation was the first to oblige, completely pulling the game from the PS Store and offering full refunds to anybody who purchased the game through their PS4. Microsoft soon followed suit, offering refunds but leaving the game on the store and adding a warning to the store page.

While that cleared up digital refunds, customers who purchased the game physically were still in the dark. Thankfully, however, an internal memo from US retailer GameStop, seen by both Kotaku and Vice Games’ Patrick Klepek, holds good news.

The memo tells staff to accept refunds for both Xbox One and PS4 versions of the game, before labelling it “defective” and sending it back to the warehouse. Customers who have already opened the game will also be eligible for refunds. This goes against GameStop’s usual refund policy, which states that returns can only be completed if the game is still sealed.

The game’s developers were fully aware of the issues at launch as they issued an official apology for the game’s performance, saying “We should have paid more attention to making it play better on PlayStation 4 and Xbox One.” The problems and deceit have cost the founders of CD Projekt Red a whopping $1 billion.

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Although the console version of the game launched in a bad state, we reviewed it on PC, scoring it an 8.5/10, saying “Cyberpunk 2077 is a game unlike any other I’ve played, ever. Period. It’s wholly unique in terms of its content, its scale, and the story it tells. It throws you into a strange world glistening with chrome and neon and offers a plethora of options. Every decision you make has an effect, either small or huge, and you’ll only know when it happens. ”

Cyberpunk 2077 is out now on Google Stadia, PC, PS4 and Xbox One with native PS5 and Xbox Series X versions coming next year.

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Sam Woods
@CaptainWoodsy

Sam (He/Him) is the Managing Editor at DualShockers. He's been playing video games for as long as he can remember and you can regularly find him on his Nintendo Switch. When he's not playing games, he'll no doubt be suffering watching his beloved Ipswich Town.

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