Sony Has Removed Cyberpunk 2077 From The PlayStation Store
Despite being removed from the PlayStation Store, it is not clear how customers can secure refunds for Cyberpunk 2077
PlayStation has removed Cyberpunk 2077 from the PlayStation store and will be offering owners full refunds. This follows multiple reports that the game’s performance on last-gen consoles, including Sony’s PS4, is far below standard.
The launch of Cyberpunk 2077, the latest title from CD Projekt Red, has been fraught with multiple issues. Since its release, the game has been filled with bugs and glitches, including hard crashes on both current and last-gen consoles. CD Projekt Red issued an apology for the game’s performance, saying “We should have paid more attention to making it play better on PlayStation 4 and Xbox One.” CD Projekt Red went on to say that if players were unsatisfied with the state of the game that they should seek refunds.
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
For players trying to refund Cyberpunk 2077, however, the experience has been less than ideal. Multiple users across all PlayStation and Xbox consoles have run into difficulties or been flat-out denied refunds for the game. PlayStation users have routinely been denied refunds if they purchased and downloaded the game via the PlayStation Store.
CD Projekt Red also created an email specifically for helping customers that could not refund Cyberpunk 2077. That too did not work out. Customers that emailed CD Projekt Red began receiving responses telling them to not request refunds from Sony. Instead, they were told to simply wait with no further instructions.
While a site has been set up for initiating refunds for Cyberpunk 2077, users are still running into difficulties. Customers are directed to a page stating that Sony Interactive Entertainment must first verify that those seeking a refund purchased the game from the PlayStation Store. It doesn’t seem like that matters much though. The statement goes on to say that “completion of the refund may vary based on your payment method and financial institution.”
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
One user on Twitter, @ASnarkyCatLady, found that the page offered no way to initiate a refund. They were then sent a DM from Sony’s AskPlayStation account. The user clarified that the DM directed them to a chatbot that also refused to provide a refund for Cyberpunk 2077.
It is not clear when Cyberpunk 2077 will return to the PlayStation store. Likewise, PlayStation and Sony Interactive Entertainment have not explained how the refund process for the game will proceed.