CD Projekt Red Reverses Course on Telling Customers to Ask Sony for Cyberpunk 2077 Refunds
Adding to mixed messaging, CD Projekt Red is now telling customers to wait for more info on refunds for Cyberpunk 2077 on PS4 and PS5.
As one of the most anticipated games of the year, it’s not a huge surprise that Cyberpunk 2077 already had an enormous debut that topped over 8 million pre-orders. However, it’s not hard to see that the game’s launch has been off to a shaky start, with the game’s last-gen performance on PS4 and Xbox One especially coming under the spotlight after its release. While CD Projekt Red has tried to assist players unhappy with their purchase by offering refunds, it appears that mixed messaging is continuing to unfold of whether players can actually get their money back for the game, especially with Sony.
Noted by Waypoint‘s Patrick Klepek following a report on the refund situation surrounding Cyberpunk 2077, it appears that CD Projekt Red is now contacting customers to refrain them from requesting refunds from Sony directly. Instead, the studio is now telling players to “wait for us to get back to you” in regard to refund requests for the console version of the game on PS4 (which is also playable on PS5).
People are starting to get this response back from CD Projekt RED, after emailing their “help” address for refunds. The language is interesting: it doesn’t tell you to request a refund from Sony anymore. You’re supposed to wait. pic.twitter.com/Hb77SQ5teD
— Patrick Klepek (@patrickklepek) December 16, 2020
Initially, earlier this week CD Projekt Red offered a statement acknowledging the issues that were facing players on the console versions of the game, specifically for those playing the game on the older base PS4 and Xbox One consoles. The studio noted that players that were unsatisfied with the console versions could contact Sony and Microsoft’s support teams for assistance with requesting refunds of the game. However, it seems clearer that the studio didn’t arrange a formal refund process with either platform, as players have had mixed success of actually obtaining refunds for the game. Sony especially has been turning down many refund requests on the basis that once the game has been downloaded and played on a users’ console, it is ineligible to be refunded due to their digital store policies.
At the moment, it’s not quite clear just yet what kind of solution CD Projekt Red has in store for players that have been unsuccessful in obtaining refunds for purchases of the game on consoles. The studio originally noted that players could contact a help email address at the company to obtain refunds, though at the moment that support has a deadline for this coming Monday, December 21. CD Projekt Red also stated that major patches will be coming for the console versions to improve performance, though currently both patches aren’t expected until January and February of next year.
Cyberpunk 2077 is available now on PS4, Xbox One, Google Stadia, and PC, with optimizations for PS5 and Xbox Series X|S to arrive next year.