If you’re having trouble receiving or redeeming your code for Titanfall 2 or Battlefield 1, Green Man Gaming is sorry — and they’re working on it.
Players have been complaining on the subreddit for Green Man Gaming about issues regarding the codes. Some have even been unable to log in to the site.
The company responded to the frustrations with this statement:
“Over the last few days, the demand for Battlefield 1 and Titanfall 2 on the Green Man Gaming store has been unprecedented. Our mission is to put the customer first and offer gamers a wide range of products at great prices. Our customer service team take pride in looking after our customers and we’d like to sincerely apologise to all those customers who we’ve been slow to respond to. We have put on extra customer service staff and are dedicated to making sure all our customer queries are responded to as soon as possible. We recognise that it can be frustrating for some of our pre-order customers who were not able to play their games immediately but, we’re working through our tickets as fast as we can to ensure we help all our customers with their queries.”
Titanfall 2 launched last Friday, while Battlefield 1 has been out since October 21. Both games are on PlayStation 4, Xbox One and PC.