Microsoft Trialling “Self-Serve” Digital Refunds for Xbox and Windows
Perhaps following Valve’s footsteps with its Steam refund policy, Microsoft is a trialling a refund system on both its digital storefronts: Windows 10 and Xbox.
The refund policy has already been introduced to a select group of users that are a part of the Xbox Insider Program, aka the Early Access-like service that use to go by the name of Xbox Preview Program. The existence of the new policy’s — or at least its confirmation — was revealed on Reddit in the form of the following screenshot:
Microsoft has since confirmed the existence of the policy, but declined to share any further details. If the policy is implemented like it works on the Insider Program, refunds will be available on Xbox One and Windows 10 within 14 days of purchase, with the caveat that you played less than two hours (so similar to Steam’s policy). Notably, refunds can not be issued within 24 hours of the game’s official release.
If the policy is green-lighted out of the Insider Program — and there’s no reason to believe it won’t be — it will make the Xbox the first console platform to offer such a refund feature.