Online Services For PlayStation, Xbox, and Nintendo are Being Investigated by UK Government

PlayStation Plus, Xbox Live Gold, and Nintendo Switch Online Services are all being investigated by the UK Government.

By Grant Huff

April 7, 2019

Reported on by Eurogamer, Sony, Microsoft, and Nintendo are all being investigated by the UK government’s Competition and Markets Authority to see if the auto-renewal feature’s terms of Nintendo Switch Online, PlayStation Plus, and Xbox Live are “unfair.”

According to the CMA’s announcement of the investigation, it will try to answer some questions to “help better understand their practices” in terms of their online gaming services.

One main question the CMA is looking to answer is if the contracts for these companies clearly state that the service can increase in price or change the quality of the deal such as reducing the number of games included. They would like to also see how easy it is to cancel your subscription or to get a refund. Finally, the CMA would like to figure out if the overall auto-renewal process is fair and want to know whether consumers are “clearly told that their membership will be rolled over, regularly reminded that they are on a roll-over contract before further payments are taken, and [if] auto-renewal [is] set as the default option.”

The CMA has not determined whether Microsoft, Sony, and Nintendo have “broken consumer protection law,” but if they find their terms of services to be unfair, they will take action.

Currently, the CMA is looking for players with current or expired memberships to Xbox Live Gold, PlayStation Plus, and Nintendo Switch Online. If you are a member or expired member, there is an email address you can use to write in if there is something you would like to share.

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Grant Huff

Grant Huff is a writer at DualShockers located out of Houston. He is a computer science graduate from Texas State University. When he is not playing or covering video games, he is most likely eating pizza.

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