GAME Confirms Customers Can Still Collect PS5 & Xbox Series S/X Pre-orders In Store Despite Second UK Lockdown
Thousands of UK PS5 and Xbox Series S/X pre-order customers can now breathe a sigh of relief.
On Saturday, UK Prime Minister Boris Johnson confirmed that England would be heading for a second lockdown. Starting from Thursday 5 November, all non-essential shops would be forced to close to try and curb rising COVID-19 cases. While there are bigger ramifications nationwide, people began to panic that their in-store PS5 and Xbox Series S and Series X pre-orders may be impossible to collect.
With the launches of the next-gen consoles starting just 5 days after the lockdown begins, UK retailer GAME began to get bombarded with questions from worried customers. This led to local stores requesting customers only contact them to return calls.
ATTENTION to all!
We are devising plans and working flat-out to adapt to the sudden changes.
We will update ASAP.
(Please only call in if you're returning a call)
Thank you for your patience!
— GAME Clacton-on-Sea (@GAMEClacton) November 1, 2020
After an anxious wait, the official GAME Digital Twitter account tweeted the news that customers had been waiting for, saying:
“XBOX SERIES S/X – STORE PRE-ORDERS Please come and pre-purchase your console from now until Wednesday evening. You will then be able to collect your console on launch day between 8am-2pm.”
XBOX SERIES S/X – STORE PRE-ORDERS
Please come and pre-purchase your console from now until Wednesday evening.
You will then be able to collect your console on launch day between 8am-2pm.
Xbox All Access customers will be contacted directly tomorrow with further instruction.
— GAME.co.uk (@GAMEdigital) November 1, 2020
To avoid confusion, they followed up with a tweet confirming that no extra stock was available and that this was strictly for “customers that already have an in-store pre-order/deposit for Xbox Series S/X”. Customers who are purchasing their consoles through Microsoft’s financing agreement, Xbox All Access, will have a different procedure to follow and will be contacted directly.
While the initial tweet only mentioned the Xbox Series S and Series X, it has since been confirmed that PS5 pre-order customers will have access to the same service.
We will be open between 8am – 7pm from now on to GET THIS DONE!!
— GAME Colchester (@GAMEColchester) November 2, 2020
While this is great news for customers who were unclear whether or not they’d be able to get their shiny new consoles for launch, spare a thought for the workers who will no doubt be subjected to a very stressful few days. To try and lighten the stress levels, local stores have been sending out tweets, telling customers not to rush in today as they still have three days to purchase.
For those heading in to pre-purchase their consoles ahead of launch, stay safe out there, wear a mask and be nice to the staff.