Psyonix Addresses Server Woes in CEO Letter to Fans

Psyonix Addresses Server Woes in CEO Letter to Fans

Rocket League isn't immune to server problems, and Psyonix's CEO has a plan of the near-future on PC, PS4 and Xbox One.

It’s no secret to avid players of Rocket League — server issues are the latest problem with the game, causing outrageous matchmaking time and shitposting throughout Rocket League‘s communities. With this in mind, Psyonix’s CEO — Dave Hagewood — took to the Steam board to let gamers know he has heard the criticism and they are actively looking to fix the issues.

But what exactly are the problems, according to the breakaway dev team? Seems like server slowdown and crashes are happening on a few different front, and have been exacerbated with the latest free Dropshot update. On top of that, there are individual problems with both the PsyNet database — Rocket League’s dedicated online service — and problems with dedicated servers.

In order to combat this, Psyonix said they plan on/have been doing the following:

  • Since the February outages, we assigned additional dedicated staff from our Online Services team to database stability and reliability. They are hard at work on changes like separating high-traffic features like Player Trading and “Scraper API” access used by third party sites from our core services. This will reduce load on the PsyNet database and reduce exposure to outages during peak hours. We definitely don’t want to keep you off the pitch on weekends or holidays.
  • We are working closely with Google engineers to investigate the disturbances to our database performance from outside our cloud instance.
  • We are doing our own profiling as well as working with our server providers to investigate this issue further and seeking a resolution as quickly as possible.
  • Part of this profiling is completing a performance pass on Dropshot, as we want to ensure the best server performance possible when you’re playing our new game mode. Some of these improvements will be coming in our next patch — a hotfix we hope to deploy in the very near future.
  • We are also working on improving our internal metrics to detect and isolate these problems more efficiently and rapidly.
  • Finally, while we have already invested in new server hardware in Europe and North America, we are continuing to investigate new hardware options in other regions, including Asia, South Africa, and Central America.

Hopefully this helps smooth out the problems in both Rocket League and Dropshot — which is terrific, by the way.

Psyonix made news earlier today saying they would be “evaluating” the possibility of getting Rocket League on Nintendo Switch. The game is currently available on PC, PlayStation 4, and Xbox One.