Rockstar Games Addresses Issues with Windows Usernames During Installation of Grand Theft Auto V on PC

April 14, 2015

After several delays have kept fans waiting for months after its initially-planned release in January, Grand Theft Auto V has released today on PC – however, not all is going well in Los Santos, as several users for the latest version of the game have encountered issues with the PC version’s installation process due to incompatibility with various Windows usernames.

In a post on Rockstar Games’ support page, the studio confirmed that users with Windows usernames that include characters outside of the standard alphabetic and numeric characters in the basic roman alphabet (A-Z, 1-9, etc.) will run into issues with attempting to download, install, and run the newly-released PC version of Grand Theft Auto V.


Rockstar detailed that the studio is currently working on a fix for the issue, though users in the mean time can create a new Administrator user account on their Windows system in the meantime, with the studio explaining:

“If you don’t want to wait for a fix, you need to create a new Administrator User Account for your Windows system that only includes letters A to Z, a to z or numbers 0-9 from the basic roman alphabet. For a full list of supported characters, see the table at the bottom of this page. Please note that simply renaming your current User Account will not correct this issue. Once your new account is created (or if you already have an account that only uses these characters) we recommend you restart your PC and log in with that account before starting or continuing with the installation process.”

Specific instructions on how to create a new Administrator user account for specific operating systems were also provided by Rockstar on Microsoft’s support pages:

Rockstar will provide more information in the near future on when a fix for this installation issues can be expected, alongside details on how to transfer save progress from the newly-created Administrator account to the previous Administrator account once a fix has been applied.

Grand Theft Auto V is currently available on PS4, Xbox One, PS3, Xbox 360, and PC – stay tuned for more details on fixes for the PC version’s installation issues as news develops.

Ryan Meitzler

Ryan is the Editor-in-Chief at DualShockers and has been a lover of games as long as he can remember. He holds a BA in English and Cinema and lives in New York City.

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