Sony is looking for a new Director for the Worldwide Studios Quality Assurance Business operations. The career opportunity ad posted by the publisher is quite interesting, as it gives us an overview on some models Sony might be looking into.
The director of QA business Operations and Development is responsible for developing and implementing comprehensive internal and external operational programs, processes and services to determine how competitive and current we are within the gaming industry. This position is expected to uphold the mission and values established by the organization.
The Business Operations and Development Director works to improve an organization’s value and improve financial optimization. These duties include: assisting to define mid and long-term operational plans, helping to track and refine global organizational goals, builds key customer relationships, identifies business opportunities/ services, negotiates, opens and closes new business services, maintains extensive knowledge of current market conditions and oversees trends and analysis of global business operations regarding Test Efforts.
The Business Operations and Development Directors will also help manage existing clients and ensure they stay satisfied and positive. They will work with clients, often being required to make presentations on solutions and services that meet or predict the efforts of services and work with the clients’ future needs.
- Monitors external and internal environment for development of new services: TaaS, GaaS, Crowdsourcing, early access test efforts, etc.
- Implements the recommendations of the strategic mid-year plan with WWS.
- Performs market research and analysis to stay competitive regarding the leading game industry testing technology and methodologies.
- Furnishes global best business practices, advice, counsel, service improvement and general staff support to all departments within the organization.
- Evaluates operational issues to determine how competitive and current it is with the latest trends in the industry.
- Assists in or produces feasibility studies/business plans for said new services: Service Catalog
- Manages specific Quality Initiative Programs: audits, CSI etc.
- Assists in capturing and developing ongoing customer relation evaluations.
- Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
- Assists in planning of any event that highlights Test services: GTC, Post Mortems, etc
- Assists in developing and maintaining our evaluation process to continue gaining feedback from clients.
- Performs public speaking to organizations, committees and groups regarding new services, operations and testing practices.
- Develops and maintains Global Business Operations budget.
Aside from the fact that any improvement of the company’s QA standards would be really welcome, considering that so many games tend to ship in various states of disrepair nowadays, especially within their online portion, and Sony definitely isn’t an exception, the house of PlayStation appears to be looking into “TaaS, GaaS, Crowdsourcing and early access test efforts”
We all know what Crowdfunding and Early Access are, but for those unfamiliar with the acronyms, TaaS and GaaS stand for “Testing as a Service” and “Gaming as a Service.” Testing as a Service basically involves outsourcing part of testing to external companies and entities in order to scale testing up dynamically without having to hire enormous QA departments in-house.
That’s definitely useful when a developer doesn’t want or can’t do a full-blown beta, but want a large testing base in order to put the servers under stress or to find problems easiers by piling more people into the QA process. The latest trend is to use cloud technology to perform that kind of service.
We can only hope to see Sony’s QA practices improve. It’s certainly frustrating, even for developers, when games that are the fruit of years of labor are hindered by issues discovered only when they impact a large number of users after release, and more extensive pre-release testing would definitely be beneficial.