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UK Customer Receives "Broken" Xbox Series X That Crashes With Green Dots

Have you come across any hardware issues with your new Xbox?

By Ben Bayliss

November 11, 2020

People around the world started to receive their pre-ordered Xbox Series X / S consoles yesterday, and while many spent time waiting for the Destiny 2 servers to come online, and we even saw Xbox Live go down for a significant amount of time, one person had received a defective Xbox.

As reported by HullLive, Dane Weymes pre-ordered an Xbox Series X in the UK from the retailer, Smyths Toys. Dane visited the store to pick the console up when it opened. However, upon getting it home it appears as if his next-generation console is broken, to what he describes as the consoles appearing “dead” and that it “constantly crashed”.

Images on HullLive show that Dane seems to have been able to at least install games and set the console up, and in one image shows a series of green dots scattered over the screen at a Call of Duty Warzone menu. Dane says that the console shows these dots and “crashes all the time.” It’s unclear if this issue is present across the entire Xbox console or if it’s just isolated to Warzone and if there are external elements involved.

Image courtesy of HullLive

Dane is apparently in talks with Microsoft on what can be done to fix the console, and the retailer he received it from says it’s unable to help. The Xbox Series X / S is in incredibly low supply, but the demand for the console is high, so being given a console that seemingly doesn’t work as intended is a major blow. Whether this issue would require a new console or just an update of sorts is obviously something we don’t know yet. If the issue is present for others then Microsoft will most likely address it publicly.

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This gets me curious though, have you received a new Xbox console and faced any problems with it since setting it up? I received the Xbox Series S yesterday, and while the console itself is working fine, I’ve been having issues with drift in the right analog stick. Certainly irritating while playing Rocket League!

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Ben Bayliss
@Ben_Bayliss

Based in the UK and adores venturing through FPS horrors and taking photos in pretty much anything with a functioning photo mode. Also likes car games.

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