Valve Faces Australian Federal Court Over Steam's Refund Policies

By Thomas Luke

August 29, 2014

The Australian Competition and Consumer Commission has today announced it will be challenging Valve in court over the company’s refund policies.

The ACCC alleges that Valve has made “false or misleading representations” about the rights of its customers under Australian law.

Valve has a strict no refund policy on Steam, something in violation of Australian law.

It is a breach of the Australian Consumer Law for businesses to state that they do not give refunds under any circumstances, including for gifts and during sales.

The consumer guarantees provided under the Australian Consumer Law cannot be excluded, restricted or modified.

The court case seeks to bring “The ACCC is seeking declarations, injunctions, pecuniary penalties, disclosure orders, adverse publicity orders, non-party consumer redress, a compliance program order and costs” against Valve.

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In a statement to IGN, Valve marketing director Doug Lombardi said the company would comply fully with the Australian Government.

We are making every effort to cooperate with the Australian officials on this matter,” Lombardi wrote, “while continuing to provide Steam services to our customers across the world, including Australian gamers.

The first hearing is expected to take place in Sydney Federal Court October 7 later this year.

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