Xbox One Beta Firmware Update Can Lock Console in Endless Boot Loop; Microsoft Posts Workaround

on March 22, 2014 3:36 AM

If you’re part of the Xbox One beta system preview program you may want to check your audio settings, because they can put your console in an endless boot loop as it performs the new update, as posted by Microsoft in the private preview forum and relayed by Redditor KAM7.

If you’re affected by the problem, luckily it can be solved, and Microsoft’s firmware developers came up with a slightly complex but workable temporary fix:


Reported Update Issue

We have received some reports of participants encountering an issue with installing this update. The issue being reported is that some consoles get stuck in a loop trying to install the update, or some are hanging at a black screen during the update. This issue has occurred with consoles that are configured with optical audio enabled, and is caused by an invalid audio setting being configured during the update process. If you encounter this issue, please follow the steps below as a workaround. The developers are investigating a fix for this issue occurring during system updates.

  1. Unplug the network cable or disable the wireless network and start up your console.
  2. If the update screen is not displaying, disconnect and reconnect the HDMI cable until update screen appears.
  3. At update screen, select Cancel. (Cancel only appears when network is disconnected.)
  4. Go to Settings > Display & Sound.
  5. Switch HDMI Audio and Optical Audio to Stereo Uncompressed.
  6. Plug the network cable back in, or re-enable your wireless network, and connect your console to the network.
  7. The update screen should now appear and update should proceed successfully.


Of course if you know that you have your Xbox One set on optical audio and the update still hasn’t started for you, you can just change your audio settings immediately and skip the problem altogether, saving yourself the trouble.

 /  Executive News Editor
Hailing from sunny (not as much as people think) Italy and long standing gamer since the age of Mattel Intellivision and Sinclair ZX Spectrum. Definitely a multi-platform gamer, he still holds the old dear PC nearest to his heart, while not disregarding any console on the market. RPGs (of any nationality) and MMORPGs are his daily bread, but he enjoys almost every other genre, prominently racing simulators, action and sandbox games. He is also one of the few surviving fans of the flight simulator genre on Earth.